Frequently Asked Questions about Online Payments
- Where can I find my account number?
- The account number is located on the first page of the payment coupons we mailed to you. It is also on all of the coupon slips.
- Where can I find my contract number?
- The contract number is located on the coupon slips right under your mailing address. Contract # and Model # are the same.
- Can I pay extra on my account each month?
- You can make multiple rental payments online by changing the number of payments being paid.
- Can I make a partial payment?
- If your account is over 30 days past due you must pay the full amount owed. If you are less than 30 days past due you can make a partial payment by calling the office.
- Can I set my account up for recurring payments?
- Yes, once you log into your account there is a Setup Autopay button. Once you select that button it will allow you to add your card info and select the day you would like your payment to process.
- How can I take the account off of recurring payments?
- If you select the Setup Autopay button on the home screen there will be an option for you to stop the autopay.
- Where can I find the payoff (early purchase option) for my account?
- The early purchase option is not available online. You will need to give the main office a call to discuss that option.
- Can I change my due date?
- From your payment portal there is not an option to change your due date. If you need the due date changed, please call the main office @ 931-635-2244 and we will be able to give you the options for changing the date.
- How can I update my account information?
- On the main screen in your payment portal at the top of the page there is a My Info button that will take you to your information. On this screen you will be able to update your email address, phone number, mailing address, and change your password.
Frequently Asked Questions about Online Payments
- Where can I find my account number?
- The account number is located on the first page of the payment coupons we mailed to you. It is also on all of the coupon slips.
- Where can I find my contract number?
- The contract number is located on the coupon slips right under your mailing address. Contract # and Model # are the same.
- Can I pay extra on my account each month?
- You can make multiple rental payments online by changing the number of payments being paid.
- Can I make a partial payment?
- If your account is over 30 days past due you must pay the full amount owed. If you are less than 30 days past due you can make a partial payment by calling the office.
- Can I set my account up for recurring payments?
- Yes, once you log into your account there is a Setup Autopay button. Once you select that button it will allow you to add your card info and select the day you would like your payment to process.
- How can I take the account off of recurring payments?
- If you select the Setup Autopay button on the home screen there will be an option for you to stop the autopay.
- Where can I find the payoff (early purchase option) for my account?
- The early purchase option is not available online. You will need to give the main office a call to discuss that option.
- Can I change my due date?
- From your payment portal there is not an option to change your due date. If you need the due date changed, please call the main office @ 931-635-2244 and we will be able to give you the options for changing the date.
- How can I update my account information?
- On the main screen in your payment portal at the top of the page there is a My Info button that will take you to your information. On this screen you will be able to update your email address, phone number, mailing address, and change your password.